ADMINISTRATION & CREATIVE

The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience. We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homeware to local delicacies and fine foods.  We are currently looking to recruit a Human Resources Assistant for the Human Resources Team.

This role will support the HR manager in the delivery of all HR processes, procedures and projects.  Ensure that all HR administration is completed and up to date in line with departmental standards. To be a point of contact for all staff, heads of department and managers, and provide generalist administrative support over a range of key operational HR areas.

The role:
Responsible for all HR administration in respect to:

• Recruitment, selection and on boarding.
• Performance management.
• Training and development.
• Absence management.
• Payroll processing.
• Communication and employee engagement.

 
What you will bring:

• Strong administrator with ability to process information and documents quickly and accurately; with high levels of numeracy and literacy.
• Payroll processing experience (weekly and monthly).
• Proven work experience as a Recruiter (either in-house or a staffing agency).
• Polite, friendly and approachable manner, well presented, and leads by example.
• Demonstrates strong interpersonal skills and professional HR behaviours.
• Exceptional organisational and time management skills.
• Experience of working in a similar complex, fast paced and changeable environment.
• Speaks and writes fluently in English.
• CIPD qualification is desirable but not essential: we will consider funding this development for the right candidate.

 
Benefits and perks:

• Training and development opportunities.
• 28 days holiday entitlement (increases with service).
• Pension scheme.
• Employee discount.
• Employee referral scheme.
• Employee accommodation and transport (subject to availability).

To apply send a copy of your CV and covering letter by email to: [email protected] or by post to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW.

The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience. We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homewares to local delicacies and fine foods.

This role is full-time, permanent and based on site at the House of Bruar (we currently do not offer any hybrid working options). Whilst the role is within office hours, a flexible approach to a working day may be required due to the needs of the business.

The successful candidate will be tenacious and highly organised with in-depth experience of providing a high level of customer service.

Role and Responsibilities:

Shop Postage

• Typing letters to customers to enclose with purchased items.
• Producing Royal Mail/Parcel Force labels addressed to customers.
• Ensuring that all relevant paperwork is enclosed with the items to allow the Warehouse to package to the customer.

Customer Returns

• Logging all returns onto the Customer Service spreadsheet.
• Contacting customers to obtain credit card details for returns.
• Passing the items and all relevant details to the shop floor to allow for refunds and/or exchanges to be carried out quickly and efficiently.

Telephone

• Answering the telephone as per the Telephone Training policy for both internal and external calls.
• Attention to detail, ensuring that all appropriate information is captured.
• Clear communication between the Shop Floor, Mail Order Department and the Warehouse.

Computer Skills

• Outlook email to customers and suppliers.
• Working knowledge of Word and Excel.
• Ability to check product and supplier codes, stock levels and adjust stocking levels in Elucid, our in-house stock management system.

General Duties

• To provide Retail departments with shop floor cover and covering our Faulty department when necessary.
• To consistently provide the highest level of service to our colleagues and external contacts including visitors, suppliers and customers.
• To adhere at all times to all company and statutory rules, regulations and policies.
• To have a good knowledge of all Bruar facilities and to be able to answer customer queries in a quick and helpful manner.
• To work in a quick, accurate and diligent manner at all times ensuring the company’s stock and property is protected.
• To be security conscious in regard to company and customer property
• To act on the responsibilities detailed in the Health & Safety at Work Act 1974.
• To demonstrate a working knowledge of fire prevention and to follow the site fire evacuation plans on hearing the alarm.

Person Specification

• Polite, friendly and approachable manner.
• Organised and methodical worker.
• Ability to remain calm and cope well with a disgruntled customer.
• Can work on own initiative and as part of a larger team.

Rewards:

• Competitive salary.
• 28 days annual leave (increases with service).
• Career progression and learning and development opportunities.
• Temporary accommodation (subject to availability).

  Please apply by email to [email protected] or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.

An opportunity has arisen for a receptionist to support the team within The House of Bruar. This role is fundamental to the business as the first point of contact with our stakeholders.
 
The role is a permanent position to assist with our busy Mail Order team. It is based in our Ballinluig office and offers full time hours. Previous experience is preferable, although full training will be given.
 
Key responsibilities:

• Answering, logging and forwarding inbound calls.
• Managing incoming and outgoing post.
• Supporting with administration tasks where required.
• Data capture, managing the sending of catalogues from customer requests.

What we are looking for:

• Excellent command of the English language, both written and spoken.
• A customer service professional who is driven, an excellent communicator and a team player.
• Immaculately presented, ensuring the Reception area is representative of our luxury brand.
• Excellent communication skills.
• Excellent time management.

Who we need:

• A customer service ambassador.
• A professional who is driven, an excellent communicator and a team player.
• Immaculately presented and representative of our luxury brand in every way.

Rewards:

• Competitive salary.
• Generous holiday allowance.
• Career progression and learning and development opportunities.
• Work life balance.
• Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community.
• Temporary accommodation.

   
Please apply by email to [email protected] enclosing a copy of your CV and covering letter.

We have a fantastic opportunity to join our Mail Order Customer Service team.
 
With customer service at the heart of our business, we all take pride in delivering a great service to our ever-growing customer base. In our Mail Order season we send out over 2.5 million catalogues, and the successful candidate will be assisting our customers with queries.
 
If you enjoy working as part of a team and with luxury brands this could be the perfect opportunity for you.
 
Key responsibilities:

• Answering customer queries over the telephone and via email.
• Processing telephone orders and orders which arrive through the post.
• Processing returns for refunds and exchanges.
• Inputting data on Elucid, our in-house database system.

 
What we are looking for:

• Excellent written and oral communication skills.

• A polite, friendly and approachable manner.
• Can work on own initiative and as part of a larger team.
• The ability to work accurately and competently in a busy office.

 
Rewards:

• Competitive salary.
• Generous holiday allowance.
• Career progression and learning and development opportunities.
• Work life balance.
• Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community.
• Temporary accommodation.

Please apply by email to [email protected] or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.

If you enjoy cleaning and tidying this could be the perfect opportunity for you to join our team. 
 
To ensure the hygiene and cleanliness of our facilities we are looking for an assistant to carry out cleaning duties within our main office at The House of Bruar.   
 
This is a part time position offering 14 hours per week.

Key responsibilities:

• Replenish consumables.
• Ensure the highest standards of cleanliness in our cloakrooms, offices, staff room facilities and storeroom.
• Vacuuming, mopping, dusting, polishing, emptying bins and any other duties as required.
• Maintain a clean and tidy working environment.

Who we need:

• Attention to detail.
• Punctual with excellent time management skills.
• Immaculately presented and representative of our luxury brand in every way.

Rewards:

• Competitive salary.
• Generous holiday allowance.
• Career progression and learning and development opportunities.
• Work life balance.
• Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community.
• Temporary accommodation if required.

  Please apply by email to [email protected] or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.