CANCELLATION POLICY



You have the right to cancel this contract within 14 days without giving any reason.

Cooling Off Period

The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods; or where the order is for multiple goods and will be delivered separately, the cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last goods

Address

To exercise the right to cancel, you should contact the House of Bruar through one of the following channels:

Mail Order Department, The House of Bruar, By Blair Atholl, Pitlochry, Perthshire, PH18 5TY 

Tel: +44 (0) 1796 483236

Email: mailorder@houseofbruar.com 


Then you must notify us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

You may use the attached model cancellation form, but this is not obligatory. To access the form click here.

Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:-
 
  • 14 days after the day we receive back from you any goods supplied, or
  • (If earlier) 14 days after the day you provide evidence you have returned the goods, or
  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

Retention of Reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.  The deadline is met if you send back the goods before the period of 14 days has expired.

Return Cost

You will have to bear the cost of returning the goods.

Consumer’s Liability for Diminished Value of the Goods 

You are only liable for any diminished value of the goods from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.