HEAD OF DEPARTMENT – HOMEWARES AND GIFTS  
 
Whether you are an astute Retail Manager or a Retail Supervisor in Sales who is ready for the next step into Retail Management, this is a fantastic opportunity to join our successful Team. Working with luxury brands and products, our aim is to deliver the best goods and service that Scotland has to offer. Duties will include leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales, training and motivating your team.  You will understand the importance of managing stock levels on the floor, and build excellent relationships with the warehouse and buying teams.
 
 Key Responsibilities:
  • Management and task delegation to the team.
  • Motivating and training the team to deliver excellent customer service.
  • Understanding department revenue targets and consistently achieving them.
  • Managing rotas, holidays and absences.
  • Opening and closing procedures.
  • Ensuring all products are effectively merchandised.
  • Collaborating with the Homeware And Gifts Buying Team in managing stock/shop movements.
  • Liaising with Warehouse and managing stock movements.
  • Dealing effectively with customer queries and complaints.
  • Liaising effectively with Customer Services for returns, exchanges and refunds.
  • Ensuring Mail Order Picks are prepared to agreed deadlines.
  • Performing stock checks as required.

What we are looking for:
  • Ensure the customer service you provide is of the highest standards at all times.
  • Support the Management Team in achieving company sales targets and operational goals.
  • Be a role model for The House of Bruar brand with our personal presentation standards.
  • Maintain store visual standards in cleaning duties and merchandising.

Who we need:
  • A customer service ambassador.
  • A professional who is driven, an excellent communicator and a Team player.
  • An immaculately presented individual who is representative of our luxury brand in every way.
  •  
If you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. All experience will be considered. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget Human Resources Manager at recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and a covering letter.