We have a fantastic opportunity in our Mail Order Team for a Team Leader.
With customer service at the heart of our business, we all take pride in delivering a great service to our ever growing customer base. In our Mail Order season we send out over 2.5 million catalogues, and the successful candidate will be assisting with our processes in dispatch and returns as well as assisting with customer queries
The successful candidate will be reporting to our Supervisor and will be responsible for the smooth running of the returns and back order processes along with Customer Service Advisor duties.
If you enjoy working as part of a team and with luxury brands this could be the perfect opportunity for you. This role is permanent and is 8:30am to 5:30pm Monday to Friday inclusive; Saturdays are included on a rotational basis from August to January.
Key responsibilities:
  • To deliver and be a role model in delivering exemplary customer service at all times.
  • To accurately and efficiently process and administer returns and exchanges, including more complex issues.
  • To assist the supervisor with the back order process.
  • Contacting customers to advise and update them of any stock issues.
  • Ensuring all information is sent to the despatch team for invoicing prior to orders being dispatched.
  • Collating information required for the efficient dispatch of orders.
  • Excellent product knowledge of all catalogue items and the application of this knowledge when replying to customer emails and enquiries.
  • The ability to navigate Elucid (in-house database system) to a high level and to have basic knowledge of the company website.
  • Answering customer queries over the telephone and via email.
  • Processing telephone orders and orders which arrive through the post.
  • Assisting the buying teams and the warehouse team with general administration.
What we are looking for:
  • Excellent keyboard skills.
  • Excellent written and oral communication skills.
  • Highly organised and collaborative, working with a wide range of colleagues.
  • Thorough knowledge of database systems and Microsoft packages including Word and Excel.
  • A polite, friendly and approachable manner.
  • Can work on own initiative and as part of a larger team.
  • The ability to work accurately and competently in a busy office.
Who we need:
  • A customer service ambassador who delivers an exceptional customer experience.
  • An excellent telephone manner.
  • Trustworthy and reliable.
  • Attention to detail.
  • Punctual with excellent time management skills.
Please apply by email to Clare Humphreys, Human Resources Manager on or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.