We have a fantastic opportunity to join our Mail Order Customer Service team.
In our Mail Order season we send out over 2.5 million catalogues, and, with customer service at the heart of our business, we all take great pride in delivering a great service to our ever-growing customer base. The successful candidate will be assisting our customers with queries.
If you enjoy working as part of a team and with luxury brands this could be the perfect opportunity for you.
Key responsibilities:
  • Answering customer queries over the telephone and via email.
  • Processing telephone orders and orders which arrive through the post.
  • Processing returns for refunds and exchanges.
  • Data input on Elucid, an in-house database system.
What we are looking for:
  • Excellent written and oral communication skills.
  • Polite, friendly and approachable manner.
  • Can work on own initiative and as part of a larger team.
  • The ability to work accurately and competently in a busy office.
Who we need:
  • A customer service ambassador who delivers an exceptional customer experience.
  • Excellent telephone manner.
  • Trustworthy and reliable.

If you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Human Resources on or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.