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RESTAURANT GENERAL ASSISTANTS – PERMANENT POSITIONS

A fantastic opportunity has arisen to join our team at The House of Bruar, not just seasonally but permanently! If you’re a people person, enjoy food and drink and want to work in a busy environment, we would like to hear from you. With our Restaurant open day time only.

Key Responsibilities:
  • Include cashiering.
  • General cleaning duties.
  • Preparing food.

What we are looking for:
  • Ensure the customer service you provide is of the highest standards at all times.
  • Support your Management Team in achieving company sales targets and operational goals.
  • Excellent communicate skills.
  • Be a role model for The House of Bruar brand with our personal presentation standards.
  • Maintain store visual standards in cleaning duties.

Who we need:
  • A customer service ambassador.
  • Immaculately presented and representative of our luxury brand in every way.

Previous experience is not essential as full training will be given; however you must possess a can-do attitude and a genuine interest in delivering excellent service. In return, we offer on the job and SVQ training, opportunities for progression and great staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


GROUNDS PERSON

An opportunity has arisen for an experienced Gardener or Grounds person here at The House of Bruar. We are looking for someone with passion and a keen eye for detail. Nestled in the heart of Scotland our prestigious store is set in idyllic surroundings and creates a beautiful place to work inside and out. If you have good plant knowledge combined with an enthusiastic approach in working outside this could be the opportunity for you.

Key Responsibilities
  • All year round gardening including: - mowing, strimming, planting, weeding and pruning. It is essential that you are able to carry out work to high standards whilst ensuring that you complete your daily work schedule on time.

What we are looking for
  • Experience within grounds maintenance
  • A current driving license is essential, along with a towing entitlement.
  • PA1& PA6 tickets are essential also.

Who we need
  • A customer service ambassador.
  • A professional who is driven, an excellent communicator and a Team player.
  • Immaculately presented and representative of our luxury brand in every way.

If you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget Human Resources Manager on or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


FOOD HALL SALES ASSISTANTS OPPORTUNITIES

We are currently recruiting for either full time or part time Sales Assistants for our flagship Food Hall Department at The House of Bruar - Scotland’s most prestigious country store. The department has recently been expanded to cover 18,000 sq ft, furthering its reputation as one of the premium Scottish Food Halls and Delicatessen. With customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland!

Key Responsibilities:
  • Include cashiering
  • General cleaning duties
  • Assisting in merchandising

What we are looking for:
  • Ensure the customer service you provide is of the highest standards at all times.
  • Support your Management Team in achieving company sales targets and operational goals
  • Be a role model for The House of Bruar brand with our personal presentation standards.
  • Maintain store visual standards in cleaning duties and merchandising

Who we need:
  • A customer service ambassador
  • Immaculately presented and representative of our luxury brand in every way

Previous experience is not essential as full training will be given; however you must possess a can-do attitude and a genuine interest in delivering excellent service.
In return, we offer on the job and SVQ training, opportunities for progression and great staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


MENSWEAR HEAD OF DEPARTMENT

We have a unique opportunity for an accomplished Retail Manager in continuing the pursuit of excellence that is demanded in our highly prestigious Menswear Department.

Menswear clothing is our speciality at The House of Bruar, including high profile brands such as Barbour, Aigle and Gant.  Our keen eye for current trends combines with a lasting appreciation for classic rural style to create an exclusive collection of outstanding quality and heritage. From traditional tweeds to fine cashmere, practical gilets to eveningwear, our men’s country clothing collection really does have something for every occasion.

This is a challenging role, leading a team and working closely with senior managers to drive a multi-million pound turnover by delivering the best merchandising and customer service that Scotland has to offer.

Key Responsibilities
  • To manage Menswear in achieving and maximising sales targets by offering first class customer service, merchandising and replenishing of stock as required.
  • To deliver and ensure all team members provide exceptional customer service standards ensuring highly visible and effective customer service on the sales floor, the fitting rooms and at the cash desk.
  • You will ensure that the Menswear Department delivers visually inspiring in-store and window displays to reflect and maintain the company brand and reputation
  • You will communicate and train the Menswear Team to ensure that product presentation, mannequin styling, promotional activities, seasonal set up, product trials, and sale presentations are delivered in accordance with company guidelines.
  • To use creative flair whilst assisting in creating window concepts.
  • To supervise, plan, co-ordinate and undertake all required shop floor and stock room standards/tasks set by the Management Team in an effective and timely manner.
  • To ensure store compliance with Company policy and procedures, taking a consistent approach with all team members. To ensure important management information is communicated out to all relevant team members.
  • To passionately promote and drive Brand Image through knowledge of product and visual merchandising ensuring high standards and that company guidelines are followed at all times.
  • To supervise and ensure cash desk operations, cash handling procedures and transactions are carried out accurately with relevant paperwork completed in accordance with Company Policy.
  • To supervise and maintain a safe working environment for staff and customers to ensure their wellbeing and to report any Health &Safety concerns to the Store Management team.
  • To minimise loss by ensuring loss prevention procedures are followed at all times and incidents are reported to the Management Team. 
  • To supervise the shop floor at all times in order to identify / resolve urgent issues. To communicate appropriate information with the Management Team.
  • To supervise stockroom processing and ensure recalls and transfers are actioned efficiently to maintain effective stock control at all times.
  • Maximise sales and profit levels by ensuring selling space utilises commercial layouts with visually exciting groupings that presents the product in an attractive and logical style which maintains brand identity.

What we’re looking for
  • Extensive experience working as a Manager within a large department of fashion retail industry
  • Expertise of visual merchandising with an a flair and understanding of textiles
  • Excellent time management and organisational skills
  • Excellent people management skills
  • Demonstration of a good understanding of product seasonality
  • Experience of supervising, motivating and leading a team
  • Experience of visual merchandising with an understanding of textiles
  • Experience of stock management
  • Experience of working with Microsoft Office applications

Who we need
  • A Customer Service Ambassador
  • Pro-active, flexible and reliable
  • Collaborative, flexible approach to work
  • The ability to manage and implement a rapidly changing programme
  • Passionate about creativity and visual displays, with fantastic visual flair
  • Communicative personality with a positive attitude

Desired Qualifications
  • Fashion Design
  • Management

In return we offer competitive pay rates and excellent staff benefits. Only candidates with previous experience in a similar environment will be considered. Please apply by email to Clare Harget, Human Resources Manager on recruitment@houseofbruar.com, or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


MAIL ORDER CUSTOMER SERVICES ADVISORS - FIXED TERM CONTRACT TO 31st JANUARY 2017

We have exciting opportunities for Mail Order Customer Advisors on a fixed term contract, within The House of Bruar. The Mail Order Team ensures they consistently deliver first right time excellent customer service. Your responsibilities will include answering telephone queries, processing orders in the post and telephone orders. Responding to customer emails along with processing returns for refunds and exchanges.

Key responsibilities:
  • Accurate data capture from calls, emails, and coupons to ensure that all orders / records are processed promptly and within set time frames.
  • To deal with customer enquiry tasks involving product information, order queries and complaints.
  • To ensure work completion on a daily basis within the customer services database.

What we are looking for:
  • To ensure that the quality of call answering meets company standards including pace, tone and quality.
  • A working knowledge of mail order warehouse processes.
  • Be a role model for The House of Bruar brand with our personal presentation standards.

Who we need:
  • A customer service ambassador in delivering exceptional customer experience.
  • Excellent key board skills and an impeccable telephone manner.
  • Expertise in time management and prioritising of tasks.

Previous experience in a similar environment is preferable, and we are looking for ability in demonstrating attention to detail, customer service. If you are highly organised and able to achieve consistently high standards, then we would like to hear from you. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget, Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.



PERSONAL ASSISTANT

An exciting opportunity has arisen for an experienced Personal Assistant to support the Chairman and Directors within The House of Bruar.
This role provides a real challenge as no two days are ever the same. The role is a full time, permanent, office based position, Monday to Friday working office hours, although flexibility is required. We are considering all levels of experience and this position may lead to other Management opportunities.

Key Responsibilities:
 
  • Diary management support to the Chairman and Managing Director ensuring accuracy and effective communication.
  • Organisation of all travel arrangements for the Chairman, Directors, Buyers and Company representatives, including domestic and international flights ensuring timely, accurate and a cost effective approach.
  • The receiving of calls, following up external enquiries, action incoming mail and distributing accordingly.
  • The co-ordination of weekly and monthly reports for the Chairman, Directors and Senior Management Team.
  • Producing accurate minutes for meetings and distributing with action points accordingly.
  • Drafting customer correspondence on behalf of the Managing Director.
  • Organisation of seasonal events for the Managing Director, and ad hoc employee events when required.
  • Arranging catering requirements for meetings.
  • Supporting the Managing Director on the monthly payroll and holiday schedules using Microsoft Office packages.
  • Supporting the Managing Director with Account Manager responsibilities, product code set up and the inputting of purchase orders. General support in Mail order operation also when required.
  • Research and project work, analysing data for any new or existing projects within the business.

What we’re looking for:

The ideal candidate will demonstrate resilience with ability, integrity and a willingness to take on a wide variety of tasks. Whilst the role is within office hours, a flexible approach to a working day may be required due to the needs of the business.
 
  • Evidenced experience of providing support to Director and Senior Management level.
  • Excellent organisation and time management skills with a high attention to detail.
  • Experience of working efficiently in a demanding environment and delivering to strict deadlines and targets.
  • Polished communication skills, an excellent understanding, both verbal and written of the English language including grammar, spelling and punctuation.
  • Excellent interpersonal skills with the ability to work on your own initiative with integrity.
  • Working with discretion and an understanding of confidentiality issues.
  • A high level of confidence and experience of interacting with Senior Managers and colleagues.
  • Excellent word processing and IT skills, including knowledge of a range of software packages; such as Microsoft Office.
  • The ability to research, digest, analyse and present material clearly and concisely.
  • Flexibility and adaptability, strong ability in multi tasking on a range of different tasks and to work extra hours to meet deadlines.
  • The ability to prioritise tasks and delegate when necessary.

If you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.



DEPUTY HEAD OF DEPARTMENT

We are looking for a permanent full time Deputy Head of Department.

Whether you are an astute Assistant Manager, Retail Supervisor or currently working in Sales and ready for the next step into Retail Management this is a fantastic opportunity in joining our successful Team. Working with luxury brands and products, our aim is to deliver the best goods and service that Scotland has to offer. Duties will include assisting the Head of Department in leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team. You will understand the importance of managing stock levels on the floor, and you will build excellent relationships with the warehouse and buying teams.

Key Responsibilities:
  • Supporting The Head of Department and day to day management and task delegation to the team.
  • Motivating and training the team to deliver excellent customer service.
  • Understand department revenue targets and consistently strive in achieving.
  • Assisting when required of managing rotas, holiday and absences.
  • Opening and Closing procedures.
  • Ensuring all products are effectively merchandised.
  • Building relationships with Buyers and Suppliers.
  • Liaising with Warehouse and managing stock movements.
  • Liaising with Buyers and managing stock/shop movements.
  • Dealing effectively with customer queries and complaints.
  • Liaising effectively with Customers Services for returns, exchanges and refunds.
  • Ensuring Mail Order Picks are prepared to agreed deadlines.
  • Stock checks as required.

What we are looking for:
  • Ensure the customer service you provide is of the highest standards at all times.
  • Support your Management Team in achieving company sales targets and operational goals.
  • Be a role model for The House of Bruar brand with our personal presentation standards.
  • Maintain store visual standards in cleaning duties and merchandising.

Who we need:
  • A customer service ambassador.
  • A professional who is driven, an excellent communicator and a Team player.
  • Immaculately presented and representative of our luxury brand in every way.


If you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. All experience will be considered. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


RETAIL SALES ADVISOR (LADIESWEAR)

An exciting opportunity for experienced Sales Advisor has just become available. Due to the expansion of our Ladieswear department we are looking for someone with passion, excellent customer service skills and a strong sales background to join our team. Our new Luxury Coat Department is one of a kind and will host an array of beautiful garments made from exquisite fabrics. Nestled in the heart of Scotland our prestigious store is set in idyllic surroundings and creates a beautiful place to work inside and out. If you are immaculately presented and enjoy working with luxury brands this could be the exciting new opportunity you have been waiting for.

Key Responsibilities
  • Being an ambassador for the brand
  • Driving sales through customer service and product knowledge
  • Achieving store targets
  • Working closely with team members to maximise sales opportunities within the store

What we are looking for
  • Experience within a luxury retail environment
  • Engaging personal character
  • Have a genuine passion for luxury brands
  • Driving sales through customer service and product knowledge

Who we need
  • A customer service ambassador
  • A professional who is driven, an excellent communicator and a Team player
  • Immaculately presented and representative of our luxury brand in every way

If you are ready to take the next step in your retail career, if you have the skills, are highly organised and able to achieve consistently high standards, then we would like to hear from you. In return we offer competitive pay rates and excellent staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.


RETAIL SALES ASSISTANTS OPPORTUNITIES

With our fantastic new Kitchen Living Department and our Ladies Coat Room recently opened, we have an excellent opportunity for Retail Positions at The House of Bruar, not just for the summer season but on a permanent basis!

We are currently recruiting for either full time or part time permanent Sales Assistants for our various departments within our Retail areas. With customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland!

Key Responsibilities:
  • Include cashiering
  • General cleaning duties
  • Assisting in merchandising

What we are looking for:
  • Ensure the customer service you provide is of the highest standards at all times.
  • Support your Management Team in achieving company sales targets and operational goals
  • Be a role model for The House of Bruar brand with our personal presentation standards.
  • Maintain store visual standards in cleaning duties and merchandising

Who we need:
  • A customer service ambassador
  • Immaculately presented and representative of our luxury brand in every way

Previous experience is not essential as full training will be given; however you must possess a can-do attitude and a genuine interest in delivering excellent service. In return, we offer on the job and SVQ training, opportunities for progression and great staff benefits. Please apply by email to Clare Harget Human Resources Manager on recruitment@houseofbruar.com in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.