Subject to stock availability, we aim to dispatch your order within five working days, although orders placed on Friday or Saturday may take slightly longer.

UK Delivery
Standard Service
Two day delivery from dispatch date charged at a flat rate of £4.95 using the Royal Mail. Please note: this service is not available for food hamper orders.

Express Delivery
Express Delivery is charged at a flat rate of £7.95 using Royal Mail or Parcelforce signed for services. Orders received before 12.00pm Monday-Thursday will be processed that day and delivered on the next working day. Orders placed after 12.00pm will be processed on the next working day, so the item will be delivered two working days after the order is placed. Orders placed Friday-Sunday will be processed and despatched on Monday, and delivered on Tuesday.

Next day delivery can only be guaranteed on orders placed before 12pm (11am for Food and Hamper orders) between Monday and Thursday.
 
Order Before 12 On Delivery Arrives On Order After 12 On Delivery Arrives On
Monday Tuesday Monday Wednesday
Tuesday Wednesday Tuesday Thursday
Wednesday Thursday Wednesday Friday
Thursday Friday Thursday Monday
Friday Monday Friday Tuesday
Saturday Tuesday Saturday Tuesday
Sunday Tuesday Sunday Tuesday


Saturday Delivery
Saturday delivery can be arranged for orders (excluding food and hamper orders) placed before midday on a Friday. This service is charged at £12. To arrange Saturday delivery, please call us on 01796 483236 and ask for the Mail Order Department.

Food and Hamper orders
As we pride ourselves on the freshness of our produce, all our Food Hall items are sent by Parcel Force Next Day Delivery at £7.95. If you require next day delivery, please place your order before 11am on Monday-Thursday, as orders placed after that time will not be despatched until the next working day. Deliveries are made Tuesday-Friday, so orders placed on Friday will be despatched on Monday and delivered on Tuesday.

Last Posting Dates for Christmas
Standard Delivery - 18th December
Express Delivery - 21st December
Please note that for food and hamper orders there will be no deliveries between 28th December and 2nd January.

Delivery to Europe and Eire*
For international deliveries to Europe and Eire, we use the Royal Mail International signed for service which costs £9.95. Food hamper deliveries are sent by Parcelforce International at a cost of £25.

Delivery to the Rest of the World*
For deliveries to the rest of the world we use the Royal Mail International signed for service which costs £14.95. For food hamper deliveries we use Parcelforce International at a cost of £50.

* Please note that we have no control over local customs authorities and cannot be held responsible for items being confiscated, delayed or incurring import duties.

Alcohol Policy
Alcoholic drinks can be purchased from this website for delivery only within the United Kingdom. By agreeing to our terms and conditions you confirm that if you are purchasing alcohol you are of at least the minimum legal age required to purchase and consume alcohol. In accordance with the Licensing Act 2003 it is an offence for any person in the United Kingdom under the age of 18 to buy or attempt to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000. It is also an offence for persons under 16 years of age to buy liqueur chocolates.

Overseas Delivery of Gallery Items
Due to the fragile nature of many of our gallery items, we cannot ship them overseas through our website using standard postage options. However, if you contact the Gallery on 01796 483 236, we will be happy to discuss a bespoke shipping option to suit your needs.