House of Bruar Reviews


Personal service lies at the heart of what we do, and we pride ourselves on the efforts we take to ensure that all our customer's expectations are met or exceeded wherever possible. From our extensive retail site 10 miles north of Pitlochry to our handmade gift and country clothing mail order catalogues and our ever-expanding website, however you choose to shop with us, we can promise you a retail experience like no other!

Below are a few examples of what our customers have to say about us. If you have shopped with us in the past, please do not hesitate to leave a review of your Bruar experience on Trustpilot - we always love to hear feedback so that we can keep on improving what we do best.

I give 5 stars to the House of Bruar. I am extremely happy with the overall experience when shopping online with the Company; the experience continues to be a positive one. The website is easy to navigate; the products are of high quality; Customer Service is excellent, with helpful professional staff available to answer any queries.
I have bought many products over the last few years and recently purchased two items of clothing and received them, as always, in a safe and timely manner.

- Miss Nevzat

Always delighted by my online purchases from House of Bruar. The hard thing is resisting temptation. Excellent customer service. Prompt delightful packaging reusable in the rare event of returning a garment. Best quality materials-excellent choice always. I would be quite lost without House of Bruar to supply me with the best cardigans in a super range of colours. Bravo H of B.

- Kathleen

Excellent customer service staff always helpful on the telephone when I've rung

- Alison

I ordered two tops, they were delivered promptly. They were too large so I sent them both back and requested an exchange for one and a refund for the other. My refund was processed really quickly and the alternative received within a couple of days. Delighted with the prompt service.

- Valerie

Shoes arrived quickly and well packaged. Very pleased with them and usual good service from THoB.

- Nicola

Very prompt service, easy to order on line, quick delivery by royal mail and great product.

- Mr Thomas

An excellent online purchase. Great quality Harris Tweed cap, good value for money and swift trouble free delivery of the goods. Can recommend House Of Bruar for good customer service.

- Mr Fox

I live in the States, I've visited House of Bruar twice and ordered online as well.
It's a great place for fine clothes, house wares, candies and so much more!

- Lisa

So pleased to have discovered House of Bruar, the items I bought are sheer quality and perfect. The packaging is excellent with prompt delivery, I'm a very happy customer, and will visit you again in the near future

- Lorriane

Good website, great service and excellent product - would thoroughly recommend.

- Mrs Martin

I have always found House of Bruar goods of high quality and good fit and will shop with them again.

- John

Brought a purse for My Mother, she is delighted with it and I’m happy with packing and dispatch, well done.

- Owen

Lovely quality and different brands to buy. Well packed for mail order.

- Anonymous

The website is easy to navigate, with good choice of clothes and colours. My cardigans arrived in good time. They are of good quality, beautiful colours and comfortable to wear.

- Louise

Very pleased with efficient and polite service especially after being contacted to be asked what my requirements where.

- Mr Knibbs

I find I can trust the quality and value of goods to be reliable. I have been happy with items I have bought and would not hesitate to recommend this company. My main objective is to one day visit the shop in person.

- Mrs Farmer

Great service, choice range and amazing live chat
I was able to find exactly the right width and length of belt on the web-site, when I had drawn a blank in Oxford Street. It's excellent quality and arrived very quickly: well done House of Bruar!

- Ann

I have only high praise for The House of Bruar. I first purchased online in 2014 and was so delighted with my purchase that in 2015 when we made a trip to the UK I made it a priority to visit the store. I was ‘blown away’ not only by the size of the shop but the incredible variety and range of products. Ever since I have been a regular online shopper and everything I have purchased has arrived beautiful packaged and I have always been 100% satisfied.
Just one further thing I want to add, the Customer Service team need to be congratulated on their service.

- Mrs Leete

I recently purchased a tweed cap and socks (a house tweed) as I find the colours just fabulous.
It is an item of quality and beauty, and one that I will adorn with relish and satisfaction.
The communications from point of purchase to delivery were excellent. Likewise, the packaging and delivery was also a high standard. The website is the next best thing than actually visiting the House of Bruar, which I can also highly recommend, if only for a meal and drink.
The range of high quality goods is vast, much proudly made in Scotland. Do yourself a favour and treat yourself, you will not regret it!
Thank you House of Bruar, I will be back.

- Mr H.

I find the clothes I have bought from you good quality, and well made especially your tweed skirts and woollens and good value. To find the type of clothes you produce elsewhere is very difficult!

- Mrs Bladen

My purchase was made by telephone and the whole process was simple, pleasant and a helpful and friendly operator made the whole purchase easy.

- Mr Macleod

This is the 2nd time I’ve shopped on the house of Bruar website
Great service & kept me updated about my order. The quality of my two purchases has been 1st class. I would recommend this website.
Thank you

- Anonymous

Professional yet personal and a deep understanding of their product range

- Nick

I am impressed with my new Cashmere Cardigan from House of Bruar.
It was well packaged for an International purchase and it arrived in no time at all. Will be shopping at the House of Bruar soon. Many thanks!

- Anonymous

I order from House of Bruar quite regularly.
Why? I like the variety of goods available and internet ordering is easy on their website. The goods arrive promptly and their customer service is excellent. I would not hesitate recommending ordering from this company.

- Diana

There is a great selection of items to purchase. The quality of the things I have purchase is excellent and delivered promptly. I shall definitely shop again at House of Bruar and recommend it to others.

- Helena

Efficient customer service!!!! Great choices of Barbour jackets!

- Mrs M

My supplier of choice for menswear. A wide range of products to suit my tastes at competitive prices relative to other outlets. Prompt delivery by reliable carriers.

- Robert

The ideal online shopping site. Comprehensive selection of quality goods. Prompt delivery.
What more could you ask?
Highly recommended.

- Ron

Love using this company!
I’ve ordered several jackets through mail order; the jackets have been superb quality, wonderfully packaged and quickly delivered.

- Barbara

Have only recently discovered House of Bruar but found they have a fantastic range of products, the ordering was quick and easy. If items are out of stock there is a useful date guideline when they should be available. I had a query on the Sunday afternoon and a pleasant young lady responded quickly and sorted everything out. Will recommend the store & purchase from them again.

- Cilla

My first time of ordering from Bruar. Service/delivery/products all first class. I would not hesitate to buy from them again.

- Mrs Bennet

We shop with House of Bruar frequently, both online and at their premises. Their stock through both outlets is excellent, items bought online, whether it be food or clothing always arrive on time and well packaged. There is always a good range of items online and the website is easy to navigate. The quality of the goods is very high and we have never had a complaint. Thoroughly recommend either in person or online.

- Mrs Scott