FAQs



How do I contact customer services?

Our lines are open between 9am and 5.30pm Monday to Friday (excluding Scottish Bank Holidays) and between 10am and 4pm on weekends.

     UK customers :  0345 136 0111

     Overseas customers : +44 (0)1796 483709

     Email :  mailorder@houseofbruar.com 

         The Mail Order Department
         The House of Bruar
         By Blair Atholl
         Perthshire
         PH18 5TW
 
How do I know my order placed has been received successfully?

As soon as we receive your order, we will send you an email confirming receipt of it. This email should be received at the very latest within 24 hours. If you do not receive an order confirmation email, please either:

      0345 136 0111 or  

      mailorder@houseofbruar.com  

When will I receive my order?
 
We aim to dispatch all orders within 5 days of receiving them (with the exception of orders placed on Fridays and Saturdays).
 
You will receive notification by email when your order has been dispatched.
Standard UK delivery takes between 2-3 days after dispatch.
Next day delivery will be received the following day after dispatch.
Orders to Eire and Europe will take between 3-5 days after dispatch.
Orders to the rest of the world will take between 7-10 days after dispatch.

Can I return my order?
 
We are happy to exchange or refund any purchase that does not prove suitable. Please pack purchases carefully and return them to the above address, in their original condition, with labels intact, within 28 days of receipt.
 
Please follow the instructions on the returns part of the documentation enclosed in your parcel.

What disabled facilities are available at The House of Bruar?

Car Parking
We have a number of disabled parking spaces outside the ground floor level of our main building as well as outside our Menswear department.

Entrance to departments
Double doors allow for wheelchair and mobility vehicle access across the site and there are drop curbs on the entrance to each building on the lower shopping levels and Food Hall. Ramps allow access to The Sale shop and the Jewellery Shop.

Lift
There is a lift between Menswear and Knitwear allowing ease of access between the lower and upper car parks.

Wheelchairs
We have two wheelchairs onsite which we able to supply for the duration of your visit. Please let us know if you should require one and they are available on a first come first served basis.

Toilets
On site there are three disabled toilets – one in the cloakrooms that is also a baby changing area, one in the menswear department and one at the main office reception area.

Please let us know if you would like us to organise a member of staff to assist you during your visit in order to make it as enjoyable as possible.